Connecting Refugees to Resources to help them navigate resettlement- legally, medically, and socially
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My Role
👤 UI/UX Designer working end-to-end, research through final UI 🏆 Winning project at a National-level UX Hackathon, delivered in 2 weeks
Solution
Designed a mobile app that gives refugees access to legal, medical, and social consultants, gamified language learning and more- all in one place
Impact/Results
📊 80% of users showed high interest in adopting the app
🗣️ 85% found the language learning feature immediately valuable
CONTEXT
About the Problem
With over 110 million people displaced worldwide, I wanted to explore design can simplify this transition, helping refugees rebuild their lives with clarity, connection, and dignity rather than confusion and isolation.
27.1 million refugees
In the Year 2021 itself
110.3 million refugees
As of 30th June 2023
Refugees arriving in new countries need legal guidance, medical access, housing, language support, and community connection, all at once, often in a language they don't yet speak. No single platform existed to meet these needs together.
SOLUTION
Sneak Peak into what I did
Diving deeper into the project
Let’s start from the beginning
RESEARCH
Talking to refugees and volunteers revealed challenges that went beyond access
My main research goal:
▪️What are refugees’ biggest challenges during resettlement? Identifying barriers
▪️How do they currently seek help? Mapping their journey from arrival to integration
▪️Where can technology make a real difference? Finding opportunities
Secondary
Market Research
4 in-depth competitor analysis
Research synthesis
Primary
5 in-depth interviews
Insights synthesis
Opportunities
Selected 4 ideas out of the 10 brainstormed ideas
COMPETITIVE ANALYSIS
We analyzed the four main competitors in-depth and synthesized the findings. We created an opportunity map together to find out the commonalities and their differences between each product and define the opportunities for Connectx
Project kicked off by conducting 5+ interviews, contextual inquiry, competitive analysis, and a thorough UX audit revealing 3 key problems...
Information was scattered and unreliable
Language and cultural barriers blocked access
Lack of guidance increased anxiety and isolation
USER PERSONA
Who we're designing for
EMPATHY MAP
I created an empathy map to deeply understand the emotions, behaviors, challenges, and needs of the refugees. After creating a persona I wanted to humanize the data and empathy map helps identify the pain points and opportunities.
USER STORYBOARD
BRAINSTORMING
The goal was to balance feasibility and empathy ensuring each concept not only solved a problem but aligned with the emotional realities of resettlement.
DECIDING ON THE FEATURES
Online medical, law and social assistance
Navigation through the city as well as to community meetups, etc
Learn the language through our gamified custom section
Learn about skills for job market as well as receive assistance in housing
All features are supported offline
INFORMATION ARCHITECTURE
THE SOLUTION
During the onboarding the app allows the user to choose their language. This multilingual feature allows users from all over the globe to use the app with ease.
The home page has multiple features which the users can access. It caters to the users needs and also shows them of any upcoming events.
The users can scan and upload their documents to save them digitally in the app. They can even organize their documents in a folder structure. This allows users to customize.
The app shows the users nearby organizations and amenities like hospital, grocery stores, etc. It even directs the user to the location on the maps which are available to be downloaded offline
The app translates conversations for the users to engage in better conversations. Also, it allows users to book online consultation with the necessary help
KEY TAKEAWAYS
Taking the time to reflect
